Website Expert Linda-a-Velha

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for talents who are eager to learn, team players,
- savvy, with an entrepreneurial mindset, and who can flourish in a
- paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

The Website Expert is an Above Market Point of Contact, supporting Nestlé e
Business Category Leads and markets to drive and accelerate implementation and rollout of the Direct to Consumer (D2C) Strategy and help the stakeholders achieve the objectives / KPIs more effectively and efficiently, by coordinating all projects related to the business priorities. The Website Expert is also responsible for providing regular performance and optimization reports, sharing best practices across markets/categories, managing and accessing
- ' requests (on tools, new functionalities, etc. ) and coordinating actions with the e
Business Category Leads to drive website optimization and efficiency. Typically, the Website Expert will be assigned to one of the Nestlé Business Categories (Coffee, Food, Pet Care, Waters, Confectionery, Dairy, Nutrition, NHS, Nestlé Professional…).

A day in the life of. . .

• Supports e
  Business Category Lead(s) in implementing D2C strategies, assesses brands and market maturity (solutions, ways of working, resources, budget. . . )
• Advocates the implementation and usage of UX/UI Global Solutions adopted by Nestlé and Nestlé internal shared services (services and recommended tools)
• Coordinates creation of Category Master template and coordinates process of Integrated E-Business Plan market localization
• Coordinates Annual Plan market execution, managing stakeholders involved and coordinating to ensure actions and deadlines are performed and met
• Coordinates and distributes regular performance reports/best practices outline, proposing actions to key stakeholders
• Analyses the consumer funnel and brings inputs to improve conversion
• Gathers feedback, initiatives, and requests from markets, evaluates them and shares relevant items with the e
  Business Category Lead
• Supports the e
  Business Category Lead and market teams with capability building across the D2C website through training sessions and webinars
• Establishes and rolls out a governance model, processes, and ways of working with the aim of deploying the Website strategy effectively and efficiently

What will make you successful

• More than 5 years in D2C website management, e
  Commerce, digital marketing or e
  Business (working with large FMCG brands is a plus)
• Proven experience coordinating website projects (rollout, implementations, optimizations, enhancements)
• Delivery of KPIs by monitoring and pushing for improvements to markets
• Extensive knowledge of the
  -
  - end D2C website process, from development to daily operations, to better coordinate the rollouts and optimization projects
• Good knowledge in Digital Marketing
• Good knowledge in e
  Commerce
• Team-oriented mentality and attitude
• Results-oriented, able to work within a complex organizational model with multiple stakeholders (e
  Business teams, tech partners, agencies, and markets)

What we offer

Here at NBS Lisbon we care about our talents and we continuously work to keep our teams engaged and our people achieving their best professional performance, while supporting personal development and
- life balance. Joining NBS Lisbon will bring you:

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to performance
• Flex Benefits - you can choose benefits that suit you
• Part of the Nestlé Club with partner discounts
• Free coffee at the office
• Employee discounts
• Company equipment according to professional needs
• Medical support available at the office
• E-learning courses and training programs to help you grow
• Career progression and opportunities for international career