Wellbeing Specialist Lisboa

Wellbeing Specialist
Lisboa
Lisboa, Lisboa, Portugal

Reporting to the Global Account Wellness Leader, the Site Wellness Lead will plan, implement, and manage the complete wellness program for the assigned Trust & Safety account operation. This role is responsible for site wide governance of the wellness program, and
- party counsellors. Collaborating with multiple internal and external stakeholders to create effective strategies that raise awareness, educate, drive employee wellness, enhance mental health and keep people engaged.

What you'll do

• Ensures that the Wellness program and associated Minimum Wellness Standard are implemented and maintained.
• Lead and manage the team of 3rd party Counsellors in the delivery of their assigned responsibilities.
• Creates and maintains monthly wellness calendars, including delivering and creating of workshops, trainings and activities on weekly basis.
• Hosts frequent employee roundtable sessions and conduct wellness surveys. Data gathering and analysis to measure effectiveness of the program content and initiatives.
• Engages with stakeholders as required to seek feedback for continuous improvement of the wellness program and associated offerings.
• Contributes to MBR, QBR and HBR meetings with internal and external stakeholders and partners.
• Partner with internal departments to ensure that the wellness program is integrated into the recruitment and onboarding program. Lead the wellness onboarding through delivery of the Wellness induction for new hires and people leaders.
• Manage and lead communication plans for program onsite including creation of communication and resources.
• Oversees the use of the T&S Wellness application on site.

What you'll need

• Experience in managing Wellness for Trust & Safety/Content Moderation teams.
• Minimum bachelor’s degree in psychology, counselling, or related field.
• Strong project management and
  - solving ability.
• Team player with the ability to collaborate with multiple internal and external stakeholders (at all levels of the organization).
• Ability to meet multiple demanding deadlines simultaneously.
• Excellent communication, presentation abilities and stakeholder management.
• Strong organizational and analytical skills.
• Ability to be flexible, work creatively and analytically in a
  - solving environment.
• Proficiency in MS Office (Word, Excel, Power
  Point) required
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Free language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

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