Wilde Guest Service Host – Night Auditor Lisboa

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator that is making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

Wilde Guest Service Host - Night Auditor – a role that will work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace a high‑paced, evolving environment with enthusiasm and curiosity.

Benefits:

• Flexible working patterns
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme – earn up to £/€550
• Education support to help you foster new skills
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Qualifications:

• 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector
• Knowledge of Front Office operations
• Some previous F&B/Barista experience is preferred but training can be provided

Responsibilities:

• Maintain a fun, fresh, and fast‑paced environment while communicating with multiple departments and delivering excellent service.
• Take ownership of your role with enthusiasm, energy, and a touch of flair – become the face of Wilde.
• Master communication and teamwork to create memorable experiences for every guest.
• Set ambitious goals and exceed them – stay driven, stay motivated.
• Greet guests warmly and with a smile, ensuring they feel welcome and at home.
• Learn the preferences and needs of our guests to provide personalised, thoughtful service.
• Create the perfect atmosphere – adjust lighting, music, and environment details.
• Operate all shifts (opening, swinging, closing) with control, ensuring seamless operations and collaboration with the team, including health & safety and complaints management.
• Constantly seek opportunities to innovate and improve operations.
• Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Actively participate in local charity events and initiatives, building strong relationships within the community.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Hospitality

Location: Lisbon, Portugal