With Relocation Support- Dutch Customer Support Lisboa

With Relocation Support- Dutch Customer Support
Lisboa
Lisboa, Lisboa, Portugal

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With Relocation Support - Dutch Customer Support, Lisboa

Client: Cross Border Talents

Location: Lisboa, Portugal

Job Category: Other

Salary: $0-0/monthly

EU work permit required: Yes

Job Views: 5

Posted: 24. 01. 2025

Expiry Date: 10. 03. 2025

Job Description:

Location: Lisbon, Portugal (On-Site)

Working Hours:

• Monday to Friday: 08:00 AM to 08:00 PM (Rotational Shifts)
• Saturday and Sunday: 08:00 AM to 05:00 PM

Key Responsibilities:

• Provide accurate and timely responses to customer inquiries regarding products and services.
• Resolve customer issues via phone, email, and chat, aiming for high satisfaction in every interaction.
• Effectively troubleshoot problems and escalate complex cases as needed.
• Document customer interactions thoroughly and accurately.
• Work collaboratively with team members and other departments to improve the overall customer experience.
• Follow company policies and quality standards to maintain service consistency.

Qualifications:

• Native or fluent Dutch speaker with strong English proficiency.
• Previous experience in customer service or a similar role is a plus.
• Excellent communication skills with strong attention to detail.
• Flexible availability to work varied shifts, including weekends.
• Strong
  - solving skills and a
  - focused mindset.

Benefits:

• Meal Allowance: 7. 23€ per day worked
• Transport Allowance: 20€ per month
• Health Insurance: Starts on the first day with a small monthly contribution, fully covered after 6 months of employment
• Additional Perks: Enjoy a lively work environment,
  - site amenities, and opportunities for professional growth