Workforce Administration Analyst Lisboa

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10, 000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of
- risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com

This role is located in one of our Convatec Business Services centers in Lisbon and has been established to provide Workforce Administration and Payroll Services to the Convatec enterprise through a global team of delivery experts.

Through our ticket management system, employees, HR, and Finance can raise queries or requests to the Service Delivery Team. The primary function of a Workforce Administration Analyst is to review and address queries and requests promptly, which requires advanced knowledge of systems and an awareness of transactional and process workflows from beginning to end.

Providing thorough responses to customers that may be global in scope, as well as supplementary information unique to the issue. Create a knowledge foundation and a continual improvement mindset across all stakeholders in the process. By answering these questions, we retain employee trust, which is an important component of employee engagement. Through root cause research, we ensure that future queries and requests are addressed proactively. The accurate routing of queries and requests is critical in conducting RCA and addressing any transactional anomalies, while also ensuring compliance through collaboration with the stakeholders.

Key Duties And Responsibilities

• Act as the “Country Expert”, handling tier 2 tickets, Workday inbox task management,
  - level
  - driven queries, and elevations from WFA Assistance & Associates regarding Employee Life Cycle, Time & Pay, as well as
  -
  - day HR-related inquiries, using Service
  Now and Workday to provide prompt and effective responses.
• Support with Workforce Administration activities such as Hiring, Onboarding, Offboarding, Job Changes (Promotions, Personal Data Changes, etc. ), time and absence management, and Payroll processes such as pay queries, time input and approval, time off, and absence requests.
• Act as the Subject Matter Expert, collaborating with
  -
  - end process participants on at least two process areas.
• Escalate complex issues to Payroll Support Tier 2, Team Lead, or Tower Lead.
• Play an active role in “Knowledge Management”, by reviewing, updating, publishing, retiring, and monitoring the use of published HR information (Local Work Instructions, User Guides, Knowledge Articles, etc. ) while ensuring compliance with relevant regulations and policies.
• Provide training and support to WFA Tier 1 support to resolve straightforward HR inquiries and issues based on predefined guidelines and knowledge articles.
• Provide feedback on process improvements and contribute to ongoing enhancements.
• Participate in and support HR-related projects, systems, and technologies. Present findings, recommendations, and project updates to key stakeholders.
• Ensure adherence to SLAs (Service Level Agreement) for response and resolution times while adhering to the quality framework standards.
• Maintain a high level of customer service and professionalism in all interactions. Demonstrate the confidence and knowledge to bring any queries to a satisfactory and timely resolution.
• Strong relationship management with Convatec colleagues and stakeholders, resulting in the satisfactory resolution of inquiries and requests.
• Work closely with various stakeholders to gather input, assess needs, and ensure alignment across business units - Service Delivery Team (WFA, Rewards & Benefits, L&D, Talent Acquisition), COE (Payroll, HRIS @ PSX team, HR population (People Partners, HRBP, PMO), IT provisioning and access team, Finance T&E team, Managers and Employees.

Skill And Experience

• Proficiency in written and spoken English and German (requirement).
• Preferred experience with HR systems and customer service tools such as Workday, Service Now, SAP, MS 365, and MS Teams.
• High attention to detail and accuracy.
• Effective stakeholder management and presenting skills.
• Excellent organizational and time management abilities.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Excellent analytical and
  - solving skills.
• Strong organizational and time management skills.
• Ability to work in a
  - paced workplace.

Qualifications And Education

• Bachelor's degree in Human Resources, Business Administration, or a related field.

At Convatec, we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View “Convatec Internal Career Site - Find Jobs”. Thank you!