Workforce Scheduler for Airbnb - Portugal Lisboa

Workforce Scheduler for Airbnb - Portugal
Lisboa
Lisboa, Lisboa, Portugal

Lisboa, Portugal, PT

Job Description:

Workforce Scheduler for Airbnb - Portugal

Req ID#: 365705

Lisboa, Portugal, PT

Come and work with us.

We are looking for a talented and accomplished Scheduler for Airbnb.

As a Scheduler in this project, your daily responsibilities will include:

1. Maximize efficient utilization of resources for schedules that have been released in the most
   - effective way, including holidays, voluntary
   - offs, break planning, Workforce Management Tool optimization, and proactively ensuring sufficient coverage to meet contractual requirements.
2. Ensure all exceptions and future changes are logged in the Workforce Management tool timely, ideally before the event, with appropriate adjustments to minimize impact on service levels.
3. Understand key metrics and financial drivers for all contracts and use this knowledge to drive performance improvements.
4. Complete processes for new hires, leavers, and internal transfers, including contacting HR and updating WFM systems promptly.
5. Track training batches and learning curves for new hires, including proficiencies.
6. Optimize WFM schedules.
7. Maintain agent and campaign annual leave records and update the WFM system regularly, ensuring leave is distributed appropriately throughout the year.
8. Provide regular schedule adherence reports for operations.
9. Work closely with RTAs to ensure agent adherence and productivity are controlled, taking action where necessary.
10. Monitor all
    - call activities to ensure resource efficiency and consistent service level achievement.
11. Collaborate as part of a virtual WFM team, assisting other sites when appropriate, especially in
    - site campaigns.
12. Perform other duties as assigned.

Qualifications:

• Proficiency in English at C1 level is mandatory.
• 1-3 years of WFM experience, with at least 1 year as a Scheduler.
• Minimum Higher Secondary Education.
• Strong computer skills, especially in MS Office, particularly Excel.
• Advanced knowledge of scheduling tools like Blue Pumpkin, IEX, e
  WFM, etc.
• Ability to generate suitable work patterns and shift activities.
• Ability to create and track schedules efficiently.
• Clear and effective communication skills across all organizational levels.
• Knowledge of call center reporting systems is a plus.
• Must hold EU citizenship or a valid work permit for Portugal.
• Be a local candidate or willing to relocate to Portugal.

Benefits:

• Competitive wages.
• Paid professional training.
• Employee discounts.
• Private healthcare and dental insurance (after six months).
• Opportunities for growth through development programs.
• Engaging company initiatives, including the Ever
  Better wellness program.
• Job stability.
• Skills and experience development.
• Excellent work culture.

Join us at Foundever

We prioritize memorable associate experiences, aiming to improve your quality of life and career growth.

Apply today!

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