Workplace Experience Coordinator Lisboa

Workplace Experience Coordinator
Lisboa
Lisboa, Lisboa, Portugal

Lisbon - Lisboa - Portugal

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a
- class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing
- class customer service to the clients and visitors of a designated building.

What You'll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to
  - sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and
  - workers. Provide solutions in a professional customer
  - driven manner.
• Organize and manage
  - site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow
  - specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

• High School Diploma or GED with up to 2 years of
  - related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our