Zendesk System Administrator Lisboa

Zendesk System Administrator
Lisboa
Lisboa, Lisboa, Portugal

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At Aceve, we design and scale modern customer experiences for tech companies in growth mode. Our clients are international,
- driven organizations that care deeply about customer success, and we help them build scalable,
- driven, and
- centered operations.

We’re now hiring a Zendesk System Administrator to join our internal operations team and take ownership of the tools and systems that power customer support and professional services – with Zendesk at the core.

What You’ll Do
As Zendesk System Administrator, you’ll be responsible for the configuration, maintenance, and strategic development of our Zendesk platform. You’ll work closely with both Customer Support and Professional Services to ensure the system supports their needs, scales with our growth, and continuously improves.

While your primary focus will be Zendesk, we’d love to see you take an active interest in – and potentially ownership of – other key tools in our CS/PS tech stack over time.

Key responsibilities include:

• Full administrative responsibility for Zendesk (Support, Knowledge, Analytics, and other modules)
• Configuration of workflows, triggers, automations, views, roles, macros, custom fields, and apps
• Managing and improving integrations (e. g. Salesforce, Jira, telephony/CTI systems)
• Supporting stakeholders in both Customer Support and Professional Services to implement efficient workflows
• Maintaining system documentation, permissions, and best practices for
  - team usage
• Ensuring reporting structures are in place via Zendesk Analytics or other BI tools
• Keeping up with platform updates and proposing enhancements proactively
• (Optional but valuable) Contributing to the development, administration, or coordination of other CS/PS systems beyond Zendesk

Who You Are
You’re someone who thrives in the space between technology and people. You have
- on experience with Zendesk and a solid understanding of how
- facing teams work – ideally in a
- brand or international setting. You’re curious, structured, and like enabling others through smart systems and clean processes.

If you’re also interested in expanding your scope beyond Zendesk, we’re more than open to letting you grow into a broader system ownership role.

We think you’ll do well if you have:

• 2–3+ years of experience administering Zendesk at scale
• Experience managing workflows, permissions, and
  - brand setups
• Familiarity with customer service operations and ITIL-based processes
• An interest in other tools used within Support and Professional Services (e. g. Jira, Salesforce, time tracking, telephony)
• Analytical mindset with solid reporting skills (Zendesk Analytics or equivalent)
• Excellent communication skills in English, both written and spoken

Why Aceve?
Aceve is a
- growing Saa
S company with deep domain expertise and a strong platform powering essential operations across industries. At Aceve, you’ll work in a
- trust,
- impact environment where your contributions matter – and where the systems you manage directly support scalable, efficient customer experiences. You’ll have the opportunity to grow your skills, take ownership, and help shape how we support both our customers and internal teams.

Apply Now
Sound like a good fit? We’d love to hear from you. Interviews are ongoing, so don’t wait too long.

Have questions about the role? Reach out – we’re happy to talk.

Aceve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our selection process is conducted continuously and without discrimination, ensuring an equal opportunity for all candidates.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Other

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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